A screenshot of your order history from showing:.You should take the screenshot while the menu is expanded to include: Click on your avatar (profile picture) on the top-right corner of the page, choose Xbox Profile, then click on your avatar again. A screenshot of your account page from.They should be full-screen, uncropped images. Please provide the following images from either your PC or console (mobile images won't be accepted). If you bought an EA digital product from an unauthorized party and your key is disabled, you won't be able to play your game, and we won't be able to help you with it. Unauthorized retailers often offer digital games as “CD keys.” If you choose to purchase an EA “CD key” from unknown parties, you risk buying an unauthorized or illegally obtained product.ĮA may disable keys suspected of being initially obtained or distributed by unlawful means. We recommend purchasing our downloadable digital games directly from EA platforms like the EA app, or trusted retailers only. If you purchased a digital copy of a game from other trusted retailers, give us a full-screen, desktop screenshot of your email receipt from them. Product code used for the digital content.Today’s date and your case number (if you already have one) signed onto it.If you bought a digital copy of a game from a retail store, we’ll need a photo of your receipt from the purchase with the following information: They can help you with replacement codes and refunds. If you buy anything through Amazon, contact Amazon support directly. Confirmation number (Transaction ID or Invoice).Description or name of product you purchased.Make sure the following information is clearly visible: Please make sure that the screenshot is a full-screen, desktop image of the internet browser clearly showing the web address bar and page URL. We don't accept screenshots of the Steam app as proof of purchase. Both should be full-screen, desktop images. Provide a screenshot of the details from your Steam transaction history and a screenshot of the confirmation email you got when you bought the game. You'll still need to print it out to sign and date the invoice, and make sure the date of purchase and price paid are visible in the photo.įor help with disc copies of console games, you'll need to return them to the retailer where you bought them. If you bought your game disc from an online retailer, you can use your invoice instead of a receipt. Sign the receipt and write today’s date and your case number (if you have one already). Heads-up: Downloadable content (DLC) can’t be used for proof of purchase for console or PC games.įor physical copies of Mac or PC games, we need a clear and legible photo from you that includes: Make sure to attach your images to your EA Help case so our team can access them. To take a screenshot of your computer screen, use your PC/Mac's screenshot function (PC: Ctrl + Print Screen Mac: Shift + Command + 3). If the images you provide us are edited or cropped in any way, we will ask you to get new ones.Īll desktop screenshots must also include your internet browser’s web address bar/page URL. Here’s what we'll need you to send us.Īll images, screenshots, and photographs used as proof of purchase must be unedited and uncropped. When you contact us about a purchase, we'll sometimes ask you to provide proof of purchase.
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